Terms of Service

Fine Tailors provides door-to-door tailoring, clothing alterations and garment repair services to customers in central London. We collect garments from your address, complete the agreed work and return them to you.

Prices shown on our website are guide prices only. A confirmed quote is provided after our tailor has inspected your garments. Work does not commence until you have approved the final price.

A minimum order value of £20 applies.

For specialist items (leather garments, wedding and occasion wear), prices are provided on inspection and may vary based on the complexity of work required.

By submitting a collection request, you are requesting that we visit your address to collect garments. Booking a slot does not constitute a binding contract until garments have been collected and a quote agreed.

Please ensure someone is available at the agreed address for the duration of the collection window. If you need to cancel or reschedule, please contact us at least 24 hours in advance.

Payment is due upon approval of your confirmed quote. We accept cash or card (contactless / NFC) on collection or delivery.

Standard turnaround is 5–7 working days from collection. Estimated return dates are guides only; we will contact you if any delay is expected.

We handle all garments with professional care. We are not liable for pre-existing damage, faults in fabric, or defects not disclosed at the time of collection.

If damage occurs during our work, we will notify you immediately and discuss an appropriate remedy.

If you are not satisfied with completed work, please contact us within 48 hours of return delivery. We will assess the concern and, where appropriate, carry out remedial work at no additional charge.

Refunds are considered on a case-by-case basis for work that cannot be remedied.

For any questions regarding these terms, please contact us via the inquiry form on our website or by WhatsApp.