Privacy Policy

Fine Tailors is a door-to-door tailoring and alteration service operating in central London. We are the data controller for personal information collected through this website and in the course of providing our services.

When you make an inquiry or submit a collection request, we collect:

• Full name
• Email address
• Phone number (optional)
• Home or work address (for collection and delivery)
• Details of garments and services requested

We use your personal data solely to:

• Confirm and fulfil your collection and alteration request
• Send you a quote for the work required
• Communicate about your order (slot confirmation, quote, delivery)
• Respond to inquiries you send us

We do not use your data for marketing without your explicit consent and we do not sell or share your data with third parties.

We process your personal data on the basis of contract performance (to fulfil your service request) and legitimate interests (to respond to your inquiries).

We retain your personal data for up to 12 months after your last interaction with us, after which it is deleted. You may request earlier deletion at any time.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

To exercise any of these rights, contact us via the inquiry form on this website.

We use the following categories of cookies:

• Essential cookies — required for the site to function (e.g. your order basket). These are always active and do not require your consent.
• Analytics cookies — help us understand how visitors use the site (Google Analytics). These are only set after you give consent.
• Marketing cookies — used to measure the effectiveness of our Google Ads campaigns. These are only set after you give consent.

On your first visit you will be shown a cookie banner asking you to either accept all cookies or essential only. Your preference is stored in your browser and can be changed at any time by clearing your site data.

This website uses the following third-party services, each with their own privacy policies:

• Cal.com — for booking collection slots
• Resend — for transactional email delivery
• Vercel — for website hosting
• Google Analytics — for website traffic analysis (only loaded after cookie consent)
• Google Ads — for advertising and conversion measurement (only loaded after cookie consent)

Your name and email are passed to Cal.com when booking a slot to pre-fill your details. Google Analytics and Google Ads are only activated if you accept non-essential cookies.

For any privacy-related questions or requests, please use the contact form on our website. We aim to respond within 5 working days.